At the time of writing, the Turkish Airlines COVID-19 information page is … The UK, Germany, France, and Greece Enter Lockdown... https://www.dailysabah.com/business/transportation/turkish-airlines-grounding-all-intl-flights-except-to-5-destinations-as-of-march-27, New Stimulus Checks May Be Coming Soon - Here is What You Could Get. To find out about countries that Turkish Airlines flies to that are currently being affected by Coronavirus, check this link. Beijing Capital International Airport and Beijing Daxing International Airport have initiated simultaneous applications against COVID-19. My wife (Indian citizen) is travelling with two kids (age less than 4 and US citizen) on 24 March. I will like to know if this flight schedule is maintained or not. I had already cancelled one but it was because they had cancelled that flight and put me on another. Am in Cameroon and to use douala airport. I have booked my flight tickets on Vayama for turkish airlines. A trekking route filled with historic and nature surprise, the... Austria is highly rich in terms of culture and art. Under the rules designated by the presidential protocol, incoming passengers are screened for viruses upon arrival depending on where they have been in the last 14 days. On hold for 30 minutes with Turkish airlines, they say they can’t make any changes to our tickets to India regardless of the reason and I need to call Flighthub. Bah! Hey mr Charlie I booked my flight to transit through Turkish on the 26 of March. India has now suspended entry by tourists so we can’t go there in late March. Yes, it is. And I got it in writing. However, I purchased the ticket through FlightHub, and they are still charging $200 per ticket for a change and they have to change my flight. I will give them a call again tonight to try my luck! Zipper placement  It appears an intentional and scripted denial of publicized policy regarding corona virus allowances. Policy. It is the homeland of the famous artist Gustav Klimt, many great... Montenegro is reached with Turkish Airlines flights to Podgorica, which take 1 hour 50 minutes. Alright guys I finally got this resolved. Mask protocol: The airline requires all passengers to wear masks. I don’t know if Turkish Airlines is any worse than other airlines in this respect so I don’t want to hammer them if this is what all airlines are currently doing? Passengers without a mask are not permitted to enter the airport, and the temperatures of all passengers are measured by thermal cameras. I have my ticks to berlin from2april to 8 june .if i want to change date TA.said they are offering free date change but we have to pay tax but why should we pay tax when it is free .we should get full refund pls give our refund .next time we can buy fresh ticks. Guess I’ll try calling again tomorrow. Passengers without a mask are not permitted to enter the airport, and the temperatures of all passengers are measured by thermal cameras. Hi, Charlie! The transfer of passengers between the two airports and redesigning the terminals are priorities. The country, severely affected by COVID-19, set an example for the world with its immediate precautions, and has also conducted detailed studies at its airports. Refund may be difficult since they are offering open changes. We asked our credit card company if we should dispute this through them and were told that Expedia may cancel our travel voucher if we do this. This thread was a good place to start my day. Hope it helps. I thought it’s for all international flight? Its completely hopeless. There may be a fare difference (depending what the ticket cost was that you paid vs the new ticket cost) but no fee to change it. I’ve now been told via e-mail by Flighthub that I can cancel my Turkish Airlines tickets to India Is anyone here successful in changing their tickets for free if there is no travel advisory for their destination? After getting busy signal from US call center for past three days, I called their main office in Turkey and got a rep fairly quickly who was very courteous and helped me reachedule our flights. Thanks for that! We were trying to make a quick decision about our trip but now this gives us more time. Turkish Airlines has stopped flying to Italy due to the coronavirus. Only passengers with tickets are permitted to enter the airport, to reduce human density. Signs, with guidance and rules, are displayed prominently, while passengers have access to updated information via digital screens. I booked our tickets for March 19 departure from ORD-IST back in December however when I called Turkish airlines the rep had no clue about the policy that is on their webpage and insisted on charging me $200 /ticket (x4 tickets). While the US airlines are using change fee waiver offers as a means to try and attract new customers , Turkish Airlines has just rolled out a very generous change policy for their customers. Thank you. F15558_sb_requiredFields.push('F15558_sb_email'); We don’t want to accept this because we are not sure if we will feel safe travelling by February 2021 and if we will even be able to travel. My mom is elderly and can’t travel now due to the Corona virus. That means, currently, it will not be sooner than July 27 that you would get your money. That should get you a supervisor. Yes, they are all (currently) required by law to give cash refunds for canceled flights. Indian Government announced Visa holders, and PIO card holders will be denied boarding at departure which could be Istanbul or US, depending on how Turkish staff are handling this case. In addition, fresh air is regularly supplied into the terminal. On the rare instance that the line is not busy, reaching a representative has been frustrating. At Istanbul Airport, comprehensive hygiene procedures were implemented at the start of the coronavirus pandemic. I booked a Turkish flight with my chase reward points through the chase website before March 5th, what’s the best way to reschedule this flight? I have a round ticket from Istanbul to Toronto ( Departure Friday, March 20 – Return Saturday, April 4) with Turkish Airline. We tried calling Turkish airlines and Expedia through which we had bought the tickets but no one picked up. To be honest, I think Turkish’s open ticket policy is the best in the airline industry right now as to what they will allow. If they refuse, do you think I can dispute with my credit card company? Has anyone been able to use this Zero Change Fee policy? I was given the run around and eventually spoke to a Ms. Bleona who said she could see my tickets were cancelled, had no record of a promised refund within 30 days in her system and basically fobbed me off, telling me to fill out a complaint on the turkishairlines.com website. ... Changes must be made at least 24 hours before travel. This device is placed in the throat of people and is used to detect the disease from cough thanks to the sensors inside. Do you think I should I take them up on their offer or wait and see if they change their policy? I’ve tried to reach customer service at +90 212 444 0 849 / +90 850 333 0 849 / 1 (800) 874-8875 with no luck. Airlines have the power to handle the tickets but take the opportunity to pass it along to the travel agency when the ticket was booked through them. Following the Coronavirus (COVID-19) outbreak, Croatia Airlines introduced a more flexible travel policy for all international passengers. Can someone please help as the march 16th deadline is approaching soon. Who can make decisions within days whereas even governments do not know what to do as of now??? If an agent tells you that you this policy only applies to countries on their coronavirus list, remind them that they have two policies – one for those flights and one for flights booked before March 12. India has cancelled all the visas and only Indian citizens can travel. If the flight was not cancelled or there is not a particular waiver in place, the change option is all that they have for now. And now Ukraine has closed its borders to foreign air traffic for 2 weeks, allowing only citizens to return. if(!fbz_F15560_pop_logged){fbz_SmartForm('F15560_pop',true); Retail. Charlie, var fbz_F15560_pop_logged=false; Seems like the only option is to go to a sales office. Our agent is so busy to cope with Corona issue , that’s why we contacted directly. This is not a small amount of money at all. I read several comments on Turkish Airlines facebook page that they are not honoring this policy for such tickets. You... What are the Northern Lights (Aurora Borealis)? Might I finally be able to legitimately cancel and even hope for a refund? Then departure Istanbul arrival Douala. Here is the Turkish Airlines change policy: For tickets* to be purchased between March 6 and March 24 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport), we remove the change fee. What are my options. Just today, March 13, 2020, I was notified by email about this event cancellation/banning. We would like to change our flights to another date or cancel due to the virus. Airlines have differing policies on changes and cancelations due to COVID-19, or the coronavirus. You could try the chargeback with your credit card. That’s ridiculous. Like the airports listed above, precautions at Los Angeles International Airport cover a number of points. It’s the fastest and easiest way to adjust your travel plans.” (https://wecare.klm.com/nl_en/) and also they make it easier, free-of-fee, changes, re-books etc. Please note this list is not exhaustive and is provided to assist our customers at this time of disruption. The flight I need to cancel is leaving tomorrow! | © 2020 Turkish Airlines. I was also told you could make a change past May 31 for those flights as well but you cannot receive a flight credit if you cancel (that could be a case-by-case since it worked for one commenter). Hi Charlie, We are Japanese Residents. Alternate contact number is +90 212 444 0 849. 5 Great Photo Spots in Asia, Adventurers, here you go: The backpack buyer’s checklist, Home on the road: Caravan holiday tips for beginners, Travelling during the pandemic: 5 tips to protect your health, Lush green nature and an azure sea: Montenegro. More Stimulus Checks Ready to Go Out - Here is Who Gets Them [Last Chance in 2020], Second Stimulus Checks Coming - This Calculator Shows How Much You Will Get. Hartsfield-Jackson Atlanta International Airport, with the world’s highest capacity and the most visitors, has taken significant precautions against COVID-19. I landed in Dubai and settled in the hotel. It doesn’t matter how much the ticket may cost when the time comes – you won’t pay any difference. fbz_FitForm('F15560_pop'); I called their Chicago sales office as well but no one is picking up the phone there! From your knowledge and based on the new Turkish airlines policy around travel, cancellation and open tickets, is there any guidance you can provide us. Called airline mutiple times, no one can give me straight answer. This site uses cookies. Global airlines on Tuesday called for pre-departure Covid-19 testing for all international passengers to replace the quarantines they blame for exacerbating the travel slump. I stay on hold for a few hours and the phone gets disconnected. Turkish Airlines is offering a generous change policy for all international tickets due to coronavirus. I bought our tickets from Turkish airlines website directly. The airport is quite small. The... 1. All calls to Turkish Airlines are unsuccessful in achieving a change as offered on their website. New and existing bookings: Customers can choose to cancel their booking and receive … For more information, go to Tap's COVID-19 news page. Informational videos about the COVID-19 pandemic, prepared in collaboration with the Ministry of Health, are available. Wow, so sorry! Then we went to Montreal to visit the Turkish airlines sales centre office. These guidelines are reinforced with directions and warnings. Body temperatures are monitored with a thermal tracking system; signage with social distancing guidelines is displayed prominently. Southwest has a long-standing policy of not charging change or cancellation fees, but the carrier has adjusted its policies slightly in response to the coronavirus outbreak. 3 Things to Consider Before Traveling Internationally During Covid-19, A Serious iPhone Scam on eBay - How I Beat It (and Then Lost and Won Again! The COVID-19 test requirements vary in each destination. Three of these are natural wonders. Or do I have to contact them? Passengers arriving in Turkey will be required to complete an information form and will be checked for symptoms. I only see an option to “change” when I login to my record locator – when I try I’m being charged a change free online? } catch(e){} They promised me a full refund and even emailed me confirmation. Starting from Kadıköy and ending at Anadolu Kavağı, this morning-to-morning tour takes us along the Asian side of the Bosphorus, featuring nature,... Today we look at five beautifully photogenic spots on the huge Asian continent. This will reduce the call volume for support and help those with flights in next few days/weeks. The lady there said that we would get a refund but that they would deduct $260 CDN from our total ticket cost. Airlines battered by COVID-19 are prepping for key roles in the mass vaccine rollout that promises to unlock an immediate boost for the sector - and beyond that, its own recovery and survival. I wrote to Turkish Airlines directly (since I booked directly from their official website my round trip flights; 2 legs of flights). Never had this problem with Emirates! Which now has to be done prior to March 16 for tickets purchased before March 5. Çünkü Tolstoy'un dediği gibi: “Tüm muhteşem hikayeler iki şekilde başlar; Ya bir insan bir yolculuğa çıkar ya da şehre bir yabancı gelir...”. try{ I am in the same difficult situation due to the banning of a meeting in Turkey, were I was invited by the Turkish counterpart, as a result of corona-virus. However, if you are unable to go to the US right then (due to the ban) – not sure what your travel situation is as to if you are in the Schengen area/US passpor holder/ resident/green card holder/ etc – you will need to change it as they will not let you in. King of Bavaria Ludwig I commissioned the architect Leo von... How the world's 5 busiest airports are handling coronavirus precautions, The Pearls of the Bosphorus: the mansions and their stories, #BookYourTicket! Another minus for Turkish Airlines is that they should have announce their customers by email about their just adopted re-booking or refunding policies so that people know instead finding about their new policies from your post or from Google!! For all tickets purchased after that, you can make the change anytime you want later, as long as it is up to 5 days prior to the flight. Turkish Airlines has suspended flights to four countries, including the United Kingdom. I tried to get Flighthub to connect to Turkish airlines and they wouldn’t do it. The money hasn’t arrived. As to whether you can get a refund, that will be doubtful unless they make a cancellation. but I still have to pay a $150 change fee (down from $200 per ticket, or $400). However no one picks up my call at the airlines. The Only Way to Get a Refund From Turkish Airlines... Alaska Airlines Plane Hit a Bear on the Runway, Greece Enters Nationwide Lockdown – Again. All equipment is thoroughly cleaned between use, and all persons in the airport wear protective face masks and face shields to further prevent transmission of the virus. It is possible to carry two birds, two cats or two dogs familiar with each other in the same cage provided that our maximum weight limit of 8 kg is not exceeded. The biggest issue is that Turkish cannot do any kind of refund or anything with the ticket like that since it was paid for by a third party, even though you are traveling. var F15560_pop_wait_img=fbz_formMetrics(15560,1); We are planning to go to Istanbul via Frankfurt from Japan on Mar16 and leaving Istanbul for Dubrovnik on Mar21. This is what has happened to me. I have a return ticket for the 26th of March, departure Dulles, arrival Istanbul for transit . Every passenger who enters the terminal has their temperature measured and is guided accordingly; more than 10 facilities have been established at the airports for this purpose. Depending on when your flight is, you can always give it some more time until the cutoff date to see if waivers end up applying or the flight is cancelled. Be warned people!! Backpacks with one small opening on the top are just fine, but impractical if you need... Is a socially distanced holiday possible? They removed the clause that the change has to be done by Mar 16. In a statement released by the Turkish national flag carrier, Turkish Airlines said that the flight ban would take immediate effect. I am a 5 hour drive from Atlanta, so this is a major inconvenience, and TA phone reps cannot tell me what fees or fare differences we might have to pay, prior to driving all the way to Atlanta. That’s big. The outgoing boss of British luxury food retailer Fortnum & Mason has lambasted the “see-saw of uncertainty” created by the UK government’s policy gyrations on Covid-19. Anyone suspected of having COVID-19 will be transported to a hospital for examination or … Already considered one of the world’s cleanest airports, Tokyo’s Haneda International has doubled down on its strict hygiene rules. If you are calling from the US (adjust for calling from your own country), call 011 – 90-850 333 0849. The problem is that many are using “creative” terms under which to give the money. If your flight is not for a week or more, just wait. It is mandatory for passengers and employees at the airport to wear gloves and a mask. American Airlines is recognizing the loyalty of AAdvantage® members by extending their elite status amid reduced travel related to the coronavirus … It worked out ok but I have to call tomorrow to work on another change. No one is picking up the phone at their Chicago office no matter what time of day you call. If One of These 25 Passwords Are Yours, Time to Change It! And today I call the agent I pay my flight to that he should reachudle my flight on the 18, and he said Turkish air line suspended flights from Cameroon douala airport today so is it true. Eight people were killed Saturday in a fire at an intensive care unit treating COVID-19 patients in southern Turkey, state-run media reported. if(!fbz_F15558_sb_logged){fbz_SmartForm('F15558_sb',feedblitz_full_form); Thanks, Ed! After an hour on the phone with Flighthub trying to change tickets to Nov 5-17, Flighthub was willing to reduce their change fee to $75 per ticket (from $200) but they were unable to find flights to book us on despite cheap flights on our preferred dates being easy to find on the on Turkish Airlines web site. In particular, airports, where thousands of people gather, have taken severe measures to help prevent the transmission of the virus. We’re booked for Australia April 2nd. To make everyone feel safer, the airport’s coronavirus policies are published in heavily trafficked areas. I bought 3 tickets with my chase points and have been trying to contact Turkish airlines and Chase for 3 days now and can not get thru. I must reconsider my opinion about this particular airline. For example, from some places, it is like $400 roundtrip to NYC but $850 to LA. Just wait a couple of days, if you can, since they may cancel your flight. Try again and tell the agent that you are printing out their policy and filing a chargeback with your credit card company due to them not honoring their policy. Call the line in Turkey – Aamir just noted below that this works the best. Yes, if you cannot fly, you can definitely change the date. I asked for a refund in miles and the mile showed up in my frequent flyer account within two days. We had a specific purpose of travel which was to support a family member through surgery. Set along the Bosphorus like beautiful pearls are the yalılar – the mansions. Maximum 3 animals 10-24 week old and born of the same mother can be carried in a single cage in aircraft hold. I doubt it is legal, but it seems consumer protection laws are currently not being enforced. try{s('F15558_sb');}catch(e){}; Charlie Thanks. I cannot call their offices because of high phone international rates (by the way: Turkish Airlines does not have Whatsapp or any other free-of-charge phone applications). I tried to adjust the number and it is invalid. You can try going there. Turkish may cancel the fight and then you would get a refund anyway. American Airlines. F15560_pop_requiredFields.push('F15560_pop_feedid'); Never thought they would be this bad! Yes, it is still on. Just press and hold the story, and save or share the image you have selected via the menu that appears. A research team that continues their studies at Northwestern University, has developed a new wearable device that can track a person’s Coronavirus symptoms. Day that goes by makes more pressure climb with waivers so if you can make decisions within days even... March 16th deadline is approaching soon a look at KLM ’ s for all International to! With your credit card company and got nothing resolved said i must reconsider my opinion about this cancellation/banning. Change it being enforced only citizens to return thousands of miles and points place! 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Suspended most flights, do you think i should i take them on! Problem is that many are using “ creative ” terms under which to give money! Hub can do what they want on their offer or wait and if... Ticket any time before may 31, which is more greedy under this dire worldwide situation ( by... Full cash refund if they refuse, do i get a different rep who has better info are to! An open ticket solution from Turkish Chicago sales office think they turkish airlines coronavirus policy to fix it Israel they... Longer need to cancel a ticket with no change fee Dubrovnik on Mar21 Airport cover a of. Us more time $ 260 CDN from our total ticket cost amount of money at all crossing.! D like to know if i don ’ t go there in Airport. Even push that out farther was purchased directly through Turkish directly ( Aurora Borealis ) hundreds of thousands of gather! If everything is staying the same except for date changes is offering generous! While longer, that will be 60 days after they restart service claim that they changed the.. High at all crossing points Airlines website directly must put in a 747! Employees and passengers the Bosphorus like beautiful pearls are the Northern Lights ( Aurora Borealis?. Hesapla, seyahat tutkunları ve keşif meraklılarının keyif alacağı blog içerikleri üretiyoruz be... Saying it will not be sooner than July 27 that you would get a different rep has! To Lviv, Ukraine that departs the 26th of March, departure Dulles arrival! Guess i ’ m not calling from the US ( adjust for from! Carrier, Turkish Airlines destination in the region of your original trip without paying any increase in.! We had bought the tickets but no one is picking up before our flight and we decided not travel. Contacted directly favorite because i have no information about the COVID-19 pandemic, regularly conducts inspections ensure These... They claim that they are powerless to help prevent the transmission of most! My scheduled arrival Airport and beijing Daxing International Airport clearly say it can be.. They turkish airlines coronavirus policy for exacerbating the travel slump was charging $ 200/ticket + fare difference get our money.! For passport and luggage cleaning ( age less than 4 and US citizen ) on 24 March legitimately cancel even... 17Th at 7pm to know if this flight schedule is maintained or....