Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. We are committed to delivering the highest quality products and superior service to our customers. 800-884-5282 • customerservice@communitycoffee.com • … If you are not yet logged in on the site, you will be prompted to do so. Please do not include city or country names in any portion of the shipping address. You will also receive an email confirmation of your order. Mix one-part cold brew concentrate to four parts milk or water. Learn about our unique coffees and espresso drinks today. To learn more and to turn off cookies visit our Cookie Policy. Starbucks gets customer service, and they get it right! This makes it difficult to say exactly how many cups a bag will brew. • Flexible, competitive solutions tailored for your team’s preferences. We've all endured the frustration of hotline waiting queues. Everything we do has to be as good as our coffee. Yes, you can change the quantity, type of coffee, delivery address or frequency at any time. Correct – SGT. Get a quote for your restaurant, convenience store, office or hotel today! We use cookies in order to provide you with a better browsing experience. Creating Quality Coffee. Customer Service; Find a Store; Navigation. Items that contain your search word in their name or description will appear in the results. Check out “What is Quality Coffee” and “48 Factors of Surprise and Delight” for more ways to please customers and generate word of mouth marketing. To repeat an order, please log-in through MY ACCOUNT page. To change or remove an individual item in your cart, update the quantity box to the appropriate number or 0 to delete and then select the "Update" button. Update the applicable account information and select the "Save Details" button at the bottom of the page. Community service answers the question, “How can I be a good neighbor & create a place of belonging in my neighborhood?” We aim to engage our local communities through our partners (employees), dream big about what we can accomplish and celebrate local events and projects. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. By knowing our customers and providing innovative banking tools, we find solutions to achieve their goals and fulfill their dreams. A customer should adjust the amount of coffee to water based on taste preference. We do not consider ourselves "Your Home Town Bank;" we consider ourselves family. Community. For all APO/FPO addresses and military bases, please allow at least 30 business days for your order to arrive. Coffee Beans Blends Brewing; Menu Drinks Food Nutrition; ... Our Coffee Brings People Together. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. Learn about our unique coffees and espresso drinks today. Job Description: Lead Customer Care Representative . Community From the neighborhoods where our stores are located, to the ones where our coffee is grown – we are committed to helping communities thrive where we do business. A Different Kind of Company. Visit the CONTACT US section for additional options. The Lead Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services and communicating effectively with … Overall Satisfaction In order to maximize the benefits of online shopping, creating a shopper registration is necessary. You can contact customer support by: Filling in the contact form ; Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday; Use our service representative locator to locate a service agent near you It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Our stores, our partners and our relationships with local nonprofit organizations, are helping create new pathways to opportunity for young people in communities around the world. This results in a heavier-bodied coffee with rich flavor. You can live chat with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Different ones will make more sense for different types of businesses. © Once an order has been submitted successfully, you will see a confirmation screen with the order number. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Community Every day, across the globe, our partners support the communities in our stores and the neighborhoods we are a part of. By continuing to use this website you agree to our use of cookies. Everything we do has to be as good as our coffee. Starbucks supports sustainable programs that meet these communities’ specific needs. Grind and brew method will also impact flavor. Community® Cold Brew Coffee delivers a deliciously rich and bold taste with less acidity and a stronger flavor than brewed coffee. If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer. Summary . If you need assistance outside of these hours, please send an email or call and leave a voicemail. Go to My Account and log in using your current e-mail address and password. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Creamers. Starbucks supports sustainable programs that meet these communities' specific needs. Smith, 23rd Battalion, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq. If you're truly interested in providing the best customer service, let your customer talk and show him that you are listening by making the appropriate responses, such as summarizing what the customer has said and suggesting how to solve the problem. Alex Stone describes it as a " timeless form of torture." Thank you for visiting us online. Also, a coarser ground coffee is preferred for this method to prevent over extraction. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. Should you have additional questions or comments, we would love to hear from you! Starbucks continues to grow and think of new ways to serve more than just piping hot coffee and delicious lattes to their patrons, and for that, your business can learn many important lessons. When you use your registered Starbucks Card or Mobile app to purchase a beverage and then present that same Starbucks Card or Mobile app, you can get free refills of brewed coffee (hot, Iced Coffee or Cold Brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery. Community for Business Get a quote for your restaurant, convenience store, office or hotel today! You can send to only one address per order, so once you fill your cart continue to checkout and select USPS Standard as the delivery method. Please enjoy within 2 weeks of opening and refrigerate after opening. Quality coffee ; Customer service; We had so much great information on these two topics that we actually have entire articles dedicated to them. Below is a list of different KPIs your business might consider using to measure customer service. Select the tab for the account information you would like to update. As a repeat visitor, simply enter your e-mail address and password. This is the preparation material for an English conversation lesson about customer service. John Smith, Unit 2340 Box 132, APO AE 09350, Incorrect – SGT. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. Community Coffee Company is not liable for pricing errors. 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check Out Now" button located underneath the estimated total. Luckily, many important skills can be learned and refined with practice. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. Update the applicable changes and select the "Update" button at the bottom of the page. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you. Learn about Starbucks vision to inspire our partners, customers, suppliers and neighbors to create a positive social impact. CALL: 800-525-5583, Visit our Business Expresss online store to shop coffees, tea and more for your business, 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Use the Product Search Box located on the top right corner of every page. Community Coffee Company was founded in 1919 in Baton Rouge by Henry Norman “ Cap ” Saurage. We are committed to protecting your privacy online. A list of your past orders will appear under your order history located at the bottom of the page. Since 1975, Coffee County Bank has been committed to serving the personal and business financial needs within our community. Cold brew your own gourmet coffee concentrate at home by steeping 4 ounces of filter pack coffee in 4 cups of filtered water for 24 hours. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. Please reference our PRIVACY POLICY for details. Despite this, U.S. companies lose $62 billion a year due to poor customer service. We stand by our 100% satisfaction guarantee. Starbucks Foundation. Moisture accelerates staling and will negatively impact the taste profile of the coffee. As part of our commitment to assist you, our Guest Relations Team continues to be available. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. As part of this challenge we promise to be 100% responsibly sourced by 2021. Stop by our AUTO-DELIVERY page to sign-up today and receive 20% off plus free shipping on $45 or more. Starbucks, the goliath of coffee, has made a name for itself with its customer service. To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. Customer service is providing a service to customers before, during and after a purchase. Thank you for supporting our military! Find the Order ID that you would like to repeat. If you follow our suggested recommendation and use 2 tablespoons of coffee to 6 ounces of water, a 12-ounce bag of coffee will yield approximately 32 cups of coffee and a 16-ounce bag of coffee will yield approximately 42 cups of coffee. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. Got it! Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag. Select United States as the country and enter the Zip/Postal Code. We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment. Click on the "Reorder" button on the right side to add the items to your shopping cart. Learn more about our delicious, ready-to-drink iced coffee and where to buy it. We also make our pure cold brew concentrate using an authentic cold brewing process. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences. CALL: … Please visit our AUTO-DELIVERY page for more details. If you would like to remove all items in your cart, select the “Remove all items from cart” link. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. We do not recommend freezing coffee. Alternatively, you can reach our Customer Services team by submitting a query through our contact form. Coffee shops agree that staff training is the most important thing to create quality coffee, but how you train is important too. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. Community Stores. Since it’s a “steeping method” of brewing, the coffee is totally infused with hot water, extracting the entire potential flavor from the coffee grounds. Have fun, dream big and connect with friends. For assistance with your business account, including requests for product or service, please call us at 800-525-5583 or email us at customercare@communitycoffee.com. We hope the frequently asked questions listed below will provide the information you are looking for. 2018 Community Coffee Company. Bottled Iced Coffee. Customer Service | Starbucks Coffee Company Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Remove filter packs when steeping is complete and add 3 cups of filtered water. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. 3. Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). There is no obligation and you may cancel your order if you are not satisfied for any reason. Reports to: Customer Care Supervisor . 78 Community Coffee reviews. At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world. For good or bad, its strategy has helped the company become recognized the world over. Auto-Delivery is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! This, according to Jeannie Walters (a customer experience investigator), is a great example of how what is described as a “micro-interaction” can create a reason to be loyal beyond just the coffee. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. That alone should be enough to encourage you to improve your customer experience. If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product. We recommend using 2 tablespoons of coffee to 6 ounces of water. Learn more about choosing the right brewing method for you. The common theme from the tips above is that “one-time training” is not enough. Select the link to the product page you would like and then click on the "Add to Cart" button. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. So if you want to improve your service, responsiveness is a good place to start. There are plenty of different KPIs you can use to measure customer service and the success of your business’s customer service strategy. In a nutshell, the best customer service, as exemplified by Starbucks customer service, is that which creates a personal connection. Serve over ice and sweeten or cream as desired. Brewing coffee with cold water keeps the heavy oils and acid released by heat in the grounds and preserves the rich coffee flavor. We stand by our 100% satisfaction guarantee. Community Coffee - Found 0 Employees, 10 Phone Numbers and 10 Emails. If the order has not already been processed for shipping, we will gladly make the change. Select the "Edit" button next to the Auto-Delivery profile information. For the safety of our Team Members, and in effort to help reduce the spread of COVID-19, we have transitioned our support staff to work from home during this time. A free inside look at company reviews and salaries posted anonymously by employees. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. Social Media Community We’re inspiring partners (employees) and customers to get involved in their communities. © Community Coffee Company. Expect More Than Coffee We are passionate purveyors of coffee and everything else that goes with a rewarding coffeehouse experience. We are committed to delivering the highest quality products and superior service to our customers. Below are 19 customer service tips to provide top customer support and gain loyal customers. The average American spends 13 hours per year and 43 days per lifetime on hold for customer service. Once you are logged in, please proceed through the checkout steps and when done, click on the "Place Order" button. If you are a new visitor, you will be asked to create a new account. Can the sales pitches and the product babble. Bringing people together, inspiring change and making a difference in people's lives – it's all part of being a good neighbour. Department: Customer Care & Direct Ship . Our coffee is sourced from multiple regions including but not limited to Brazil, Colombia, Central and South America. All rights reserved. Because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com From fast, reliable ordering and delivery to professional service and equipment maintenance, Community Coffee Company provides a full-service coffee experience that will deliver a positive impact in your office every day. To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. Our 32-ounce bottle makes a total combined 160 ounces, or twenty (20) 8-ounce servings of cold brew coffee. Community Grants; ... Community Involvement. Get a quote for your restaurant, convenience store, office or hotel today! Today, we continue to present exceptional customer service and products designed to suit every customer's needs. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Yes, an Auto-Delivery is a wonderful gift that provides recipients continuous enjoyment. We have been dedicated to sustainability from farm-to-cup for many years and have joined the Sustainable Coffee Challenge. All rights reserved. Learn more about choosing the right brewing method for you. From open mic nights to service projects to spreading messages of hope, we are making our communities stronger. Messages of hope, we continue to present exceptional customer service and products designed community coffee customer service suit every customer needs... Support social investments in coffee-, tea- and cocoa-producing communities and receive 20 % plus. At the bottom of the coffee been dedicated to sustainability from farm-to-cup for many years and joined. Addresses and military bases, please proceed through the checkout steps and when done, click the. Service to our customers and providing innovative banking tools, we will gladly make the.! 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